Call Center Support

Call Center Support

I S Solutions provides call center service that can be branded and customized to our customer’s needs. 

We provide 

  • Inbound call center to administer incoming product or service support or information enquiries from consumers.

  • Outbound call center to operate for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks.

  • Contact center to administer centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

In addition to call center services, we help our customers with following call center related services:

  • Automatic Call Distribution (ACD)

  • Call Center Monitoring and Analytics

  • Call Recording

  • Call Transfer and 3-Way Calling

  • Contact Management

  • Computer Telephony Integration (CTI)

  • Workstation Recording

  • Interactive Voice Response (IVR)

  • Live Call Coaching

  • Performance Evaluation

  • Predictive Dialer

  • Speech Analytics

  • Technical Support